Shipping Policy (Indusmela.in)

Coverage

We deliver to all serviceable pin codes across India.

 

Order Processing

●     Orders are processed within 1–3 business days.

●     During festive seasons or high demand, processing may take slightly longer.

●     You will receive an email notification as soon as your order is shipped.

Discount & COD:

Cash on Delivery (COD)

 ●     Discounts are not applicable on orders placed via COD.

●     COD is available only for orders up to ₹5,000.

Combination of Discounts

Multiple discounts cannot be combined. Only one discount can be applied per order.

 

Prepaid Discount Limitations

Prepaid discounts cannot be used in conjunction with any other coupon code.

 

Delivery Timelines

●     Orders are usually delivered within 5–10 business days across India.

 

Shipping Charges

●     Standard Shipping: Free on all orders within India.

 

Order Tracking

Once shipped, you’ll receive an email with a tracking number and a link to track your order. You can also check your order status anytime by logging into your Indusmela.in account.

We currently ship to the United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Australia, Japan, UAE and select other international destinations.

To know more about international shipping, please visit our dedicated website Indusmela.com.

 

3.  Lost or Damaged Packages

If your package is lost or damaged during transit, email us immediately at

istonkraft@gmail.com.

We’ll work with the courier to resolve the issue as quickly as possible.

 

4.  Returns & Exchanges

For detailed information on returns and exchanges, please refer to our Returns Policy.

 

5.  Need Help?

Our customer support team is here to assist you:

●     Email: istonkraft@gmail.com

●     Phone: +91 7060602250

●     Live WhatsApp Chat: Click here (Available during India business hours, Monday–Saturday)

All Indusmela operations are conducted by Stonkraft Retail Private Limited, registered at

37/319A/10, Nagla Padi, Dayalbagh, Agra, Uttar Pradesh, 282005. Thank you for shopping with Indusmela!

This shipping policy applies to Indusmela.in (India). For international orders, please visit Indusmela.com.