Shipping policy

General Information

At Indusmela, we strive to provide you with the best shopping experience possible. This shipping policy outlines the terms and conditions related to the delivery of products purchased from our online store.

Shipping Locations

We currently ship to the following locations:

  • United States

  • Canada

  • United Kingdom

  • Germany, France, Italy, Spain, Netherlands, Belgium and broader Europe region

  • Australia

  • Japan

  • India

  • Select other International Destinations (Contact us at istonkraft@gmail.com)

If your location is not listed, please contact our customer service team at istonkraft@gmail.com to inquire about potential shipping options.

Processing Time

  • Orders are typically processed within 1-3 business days.

  • Processing times may vary during peak seasons or due to high demand.

  • You will receive a notification once your order has been shipped.

Shipping Methods and Delivery Times

  • Standard Shipping: 7-14 business days

  • Express Shipping: 5-7 business days

Delivery times are estimates and may vary due to factors beyond our control, including customs processing and carrier delays.

Shipping Rates

  • Standard Domestic/International Shipping: Free 

  • Express Shipping: $10 + 5$ per KG

Shipping rates may vary for international destinations. The final shipping cost will be calculated at checkout.

Customs, Duties, and Taxes

  • All local taxes, custom duties will be borne by IndusMela for products shipped to the USA, Canada,UK, Germany, France, Italy, Spain, Belgium, Japan, UAE and Australia.

  • Except for the list of countries mentioned above, Indusmela is not responsible for any customs and duties fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  • You will be responsible for paying any additional charges for customs clearance.

Order Tracking

  • Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

  • You can also track your order status by logging into your account on our website.

Lost or Damaged Packages

  • If your package is lost or damaged in transit, please contact us immediately at istonkraft@gmail.com

  • We will work with the carrier to resolve the issue and ensure you receive your order as soon as possible.

Returns and Exchanges

  • For information on returns and exchanges, please refer to our Returns Policy.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact our customer service team:

  • Email: istonkraft@gmail.com

  • Phone: +91 7060602250

  • Live WhatsApp Chat Link: https://wa.me/917060602250 (Available on our website during India business hours Monday to Saturday)

Thank you for shopping with Indusmela!

 

 

This shipping policy is subject to change without notice. Please review this policy periodically for any updates.

 

 

Is there anything specific you would like to adjust or add to this shipping policy for Indusmela?